There she is folks… pretty, isn’t it?
You’ll note the snazzy racing stripes. They’re new.
After two long weeks of driving the Toyota (good news – accelerator worked!) I drove down to West Palm Beach to pick up the Mustang. The guys who turned the car over to me explained that sometimes you just get a “bad batch” of stripes and thought that that was the case with mine. They replaced them with new ones (from Shelby) and I immediately drove over to Al Packer Ford West.
I asked for the manager who I had been speaking with (I can’t remember his name at this point and I don’t think I care to) and the staff said he wasn’t around at the moment. As they were checking where he went, I walked around the showroom where they post picture of their sales staff to make it easier to put a name to a face. I found “my guy” and, get this, he wasn’t the sales manager as I was led to believe. He was the used car sales manager.
So for those keeping track, it goes in this order:
- ANNOYED when the racing stripes start to crack.
- REALLY ANNOYED when my sales guy from Al Packer Ford won’t get back to me so I can set up to get it fixed.
- REALLY REALLY ANNOYED when Velde Ford informs me that they are not factory stripes.
- PISSED when I am told that I have to drive the car to West Palm Beach to get repaired.
- REALLY PISSED when my wife drives the car down to get fixed and is told to “bring it back next week.”
- REALLY REALLY PISSED when the car sits for over two weeks not getting worked on in West Palm.
- FUCKING LIVID BEYOND MEANS when not only can the dealership not find the manager I have been talking to, but he also turns out to be their used car manager for the west dealership.
So I hopped in my car and went to the main Al Packer dealership. I walked around talking to people until I found out who the general manager was for sales – and then sat patiently until I saw him walk towards his office. When I approached him, I asked him if I could have five minutes of his time. We walked into his office and I closed the door.
I introduced myself and he did the same: Gary N. Weil. I told Gary that if my staff was screwing over my paying clients as much as his was, I’d really want someone to tell me. He seemed to get just as frustrated as I was when we pulled up the notes on my file. For some reason his staff had let this fall through the cracks… and he seemed legitimately concerned about how it got as far as it did: with his sales guy, the manager and even their vendor putting on the stripes.
Gary gave me his card and wrote his cell on the back and has asked to call if I am ever passing by. They’d like to do something for me to make sure I enjoy the car (an oil change, etc.) I plan on taking him up after I used the two I have from Ford Motor Company since I seem to find myself going to Miami more and more lately.
FINAL VERDICT: I love my Mustang – but the next time I upgrade, I may have to go shopping in Georgia based on the strange service drama from Florida dealerships.