1. Scott Monty
    February 25, 2010 @ 10:49 AM

    Hi Tom,

    Very sorry to hear you had this experience from our dealers. Due to them being independently owned and operated, our influence is a little limited. I’ve got an internal team taking a look at your situation in a little more detail. Expect to hear from someone shortly.

    Scott Monty
    Global Digital Communications
    Ford Motor Company

  2. Tom
    February 25, 2010 @ 11:18 AM

    @Scott: Thanks for responding. I look forward to hearing back from Ford regarding this circumstance and I sincerely appreciate you taking the time to look into it.

  3. Richard
    February 25, 2010 @ 11:46 AM

    Nice to hear that someone from Ford is listening about something.
    ( Wish they were listening when I had all my electrical problems with my 1999 Contour. )

  4. Tom
    February 26, 2010 @ 3:50 AM

    @Richard: Customer service is always hit and miss with any company… it’s great to see when some of them make the effort to fix a problem, though. Sorry to hear about your Contour from (gasp!) over a decade ago.

    The 90’s are officially retro – which makes me officially that much older. Le sigh.

  5. Two Ford related responses from yesterday… « Tom Croom
    February 26, 2010 @ 9:08 AM

    […] AboutCompanyFacebookFoursquarehollrrLinkedInMySpace « Ford FAIL when it comes to my 2008 Mustang GT… […]

  6. No – I still don’t have my @Ford Mustang back, but I did talk to… « Tom Croom
    March 8, 2010 @ 2:17 PM

    […] of its owners once they sold the vehicle.  No need to rehash it all – but you can read it here and […]

  7. CONCLUDED #3: The Ford Mustang « Tom Croom
    May 14, 2010 @ 10:07 AM

    […] those of you who read this post and this post AND this post – here’s what finally happened in the […]

  8. Are we still taking about #Botcon, BotFAIL and Beast Wars? You betcha! « Tom Croom
    July 21, 2010 @ 12:49 PM

    […] keep posting!  I haven’t had this much focus on my little corner of the Internet since the Ford fiasco.  But who cares, right?  I’m just a guy with a blog with an opinion that NO ONE cares […]

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.