8 Comments

  1. Scott Monty
    February 25, 2010 @ 10:49 AM

    Hi Tom,

    Very sorry to hear you had this experience from our dealers. Due to them being independently owned and operated, our influence is a little limited. I’ve got an internal team taking a look at your situation in a little more detail. Expect to hear from someone shortly.

    Best,
    Scott Monty
    Global Digital Communications
    Ford Motor Company

  2. Tom
    February 25, 2010 @ 11:18 AM

    @Scott: Thanks for responding. I look forward to hearing back from Ford regarding this circumstance and I sincerely appreciate you taking the time to look into it.

  3. Richard
    February 25, 2010 @ 11:46 AM

    Nice to hear that someone from Ford is listening about something.
    ( Wish they were listening when I had all my electrical problems with my 1999 Contour. )

  4. Tom
    February 26, 2010 @ 3:50 AM

    @Richard: Customer service is always hit and miss with any company… it’s great to see when some of them make the effort to fix a problem, though. Sorry to hear about your Contour from (gasp!) over a decade ago.

    The 90’s are officially retro – which makes me officially that much older. Le sigh.

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